Contact

We regularly receive questions from our customers, here is a list of the most frequently asked ones :

 

Yes, you have 12 hours from the moment your order is placed. Send us an email, and we will modify or cancel your order and issue a full refund if applicable.

We deliver worldwide; however, delivery times may vary depending on the country.

Absolutely! If your item arrives damaged, send it back to us, and you will receive a full refund.

Yes, just contact us, and we will provide the procedure. You have 14 days from the date of receipt to request a refund. Simply return the item in its original packaging and condition, and you will be fully refunded upon receiving the package. However, return shipping costs are at your expense. Please contact our customer service via the "Contact" section of our website.

We ship orders within 24 to 72 hours. Due to high demand, delivery typically takes around 18 to 24 business days worldwide. Please note that in rare cases, shipping may take a few extra days. If your product has not arrived after 60 business days, we will issue a full refund. However, this is extremely rare.

You can contact us by email (response within 48 business hours) through the "Contact" section of our website wiploo or by sending a message to this email address: info@wiploo.com

This site is 100% secure. The site you are visiting is hosted on an HTTPS server (the green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their "cart" and payment-related pages. On our site, all pages are secure and cannot be hacked or targeted by malware. We use PayPal and Stripe, which are the leading references in online transaction security, as payment methods. In summary, browsing our wiploo store is 100% safe. You can enjoy and spend time here with complete peace of mind!